Our Platinum Standards are the foundation of V Eye P Las Colinas. They embody the values and philosophy by which we care for our patients and include:
- Our Mission
- Three Steps of Service
- Service Values
- The Employee Promise
Our Mission
Our mission at V Eye P Las Colinas is to provide uniquely personalized patient care, remarkable customer service and high-quality eye wear that will surpass expectations and improve lifestyles. We pledge to always deliver a Platinum level of service to all of our patients.
Three Steps of Service
- A kind and genuine greeting using the patient’s name.
- Anticipation and fulfillment of each patient’s expressed and unexpressed wishes.
- Continued patient service that does not end when the patient leaves the clinic.
Service Values
- I build strong relationships and create V Eye P patients for life.
- I am always responsive to the expressed and unexpressed wishes and needs of our patients.
- I am empowered to create unique, memorable and personal experiences for our patients.
- I continuously seek opportunities to improve the V Eye P experience.
- I own and immediately resolve patient problems.
- I create a work environment of teamwork and remarkable service so that the needs of our patients and each other are met.
- I have the opportunity to continuously learn and grow.
- I am proud of my professional appearance, language, and behavior.
- I protect the privacy and security of our patients, my co-workers and the company’s confidential information and assets.
- I am responsible for uncompromising levels of cleanliness and creating a safe and comfortable environment.